Empathy: Expressing understanding, a sense of concern or interest in another person’s situation without needing to have the same feelings they may be experiencing. Have you complained about your supervisor or co-workers to others without sharing the feedback first...

In a training video I used many years ago, an African American man told a group of other men: When I look into the mirror I see my black face. I cannot change this; this is who I am and I go to the workplace every day with this black face. So, often, people cannot see...